HERO'S ID FAQ
Everything You
Need to Know.
Questions about your Hero’s ID, shipping, returns or your order? Find your answer below.
Product & Fit
Hero’s ID is designed to fit most standard IDs. If your ID photo is positioned on the left, it should work with the reveal. If your ID doesn’t work properly with the wallet, contact us and we’ll help make it right.
Slide your ID into the display pocket and position your photo behind the cutout. The mask becomes part of your ID photo, creating the Hero’s ID reveal.
Contact us. If your ID doesn’t work properly with your Hero’s ID wallet, we’ll help you with the best solution, including a return or refund when applicable.
Yes. Hero’s ID is designed to function as an everyday wallet while keeping the hero reveal integrated into the design.
Shipping & Orders
Yes. We offer free shipping on U.S. orders.
Once your order ships, tracking information will be provided. You can also use our Track Your Order page to check its status.
Contact us as soon as possible after placing your order. If it has not already been processed or shipped, we’ll do our best to help.
Contact us with your order information and a description of the issue. Our team will review it and help make it right.
Returns & Guarantee
Yes. Every Hero’s ID wallet is backed by our 30-Day Money-Back Guarantee.
Yes. If you’re not satisfied with your order, contact us within 30 days and we’ll guide you through the return process.
30-Day Money-Back Guarantee
Your Hero’s ID should be something you’re excited to carry. If it isn’t right for you, contact us within 30 days.
STILL NEED HELP?
We’ve Got You.
Can’t find the answer you’re looking for? Reach out to Hero’s ID and we’ll help you with your order, wallet or ID fit.